Terms of Use

1. Introduction

These Terms of Use ("Terms") govern your access to and use of ScenarioLab Ltd's website, interactive training games, digital courses, content, and related services (collectively, "the Services"). By accessing or using the Services, you agree to be bound by these Terms.

If you do not agree, you must not use the Services.

These Terms apply to all users, including individuals accessing training, clients accessing content on behalf of their organisation, and anyone browsing our site.

2. About ScenarioLab Ltd

ScenarioLab Ltd provides immersive, gamified training products, including AML-themed interactive modules and supporting educational materials. Our Services may include videos, puzzles, analytics dashboards, downloadable content, and progression tracking.

3. Access to the Services

We grant users a non-exclusive, non-transferable right to access the Services for lawful purposes only.

You agree that you will:

• Use the Services responsibly
• Not attempt to compromise security or interfere with the platform
• Not copy, modify, or distribute any content without permission
• Provide accurate information when required
• Not use the Services in any way that causes harm or disruption

We may restrict access if we believe a user is misusing the Services or breaching these Terms.

4. User Accounts (If Applicable)

Certain features may require account creation or authentication. Users must:

• Keep login credentials confidential
• Notify us immediately of unauthorised access
• Ensure account details remain accurate

ScenarioLab Ltd may suspend or terminate accounts in the event of misuse or security concerns.

5. Use of Training Content

All training content, including interactive scenes, puzzles, videos, scripts, learning materials, and scoring systems, is the intellectual property of ScenarioLab Ltd or its licensors.

Users must not:

• Reproduce or redistribute content
• Use content for commercial purposes without permission
• Extract assets or code from the training platform
• Remove branding, licensing notices, or copyright marks

Organisations purchasing training licences may only use the content as agreed in their contract.

6. Performance Tracking & Learning Analytics

Our AML and compliance-related training modules include performance monitoring, which may involve:

• Scene completion tracking
• Time spent per module
• Number of attempts or hints used
• Scoring or grading
• User progression information

This data helps:

• Assess training effectiveness
• Provide proof of completion
• Support compliance obligations
• Improve platform design

Data is handled in accordance with our Privacy Policy.

7. Service Availability

We aim to provide reliable and uninterrupted access, but we cannot guarantee:

• 24/7 availability
• Error-free operation
• Absence of delays, downtime, or bugs

Maintenance, updates, and third-party outages may affect access.

ScenarioLab Ltd is not liable for loss arising from temporary platform unavailability.

8. Third-Party Services

Some features may rely on third-party technology (e.g., hosting, analytics, communication platforms). ScenarioLab Ltd is not responsible for:

• Third-party failures
• Availability issues
• Security incidents originating from third-party systems

We only work with reputable providers who follow industry standards.

9. Intellectual Property Rights

All trademarks, logos, scripts, designs, artwork, game mechanics, UI elements, video content, and documentation remain the exclusive property of ScenarioLab Ltd unless otherwise stated.

Using the Services does not grant ownership of any intellectual property.

Users may not:

• Claim ownership
• Reverse engineer the platform
• Reuse assets outside the intended learning environment

10. Prohibited Conduct

You must not:

• Breach any laws while using the Services
• Attempt to bypass security or authentication
• Upload harmful files or malicious code
• Attempt to extract or manipulate game data
• Use the Services to harass, threaten, or harm others

Any breach may result in account termination or legal action.

11. Limitation of Liability

To the fullest extent permitted by law, ScenarioLab Ltd shall not be liable for:

• Indirect or consequential losses
• Loss of business, revenue, or data
• Issues caused by third-party outages
• Technical problems beyond our control

Our total liability for any claim is limited to the total amount paid for the Services in the previous 12 months.

12. Termination

We may suspend or terminate access to the Services:

• If these Terms are breached
• If misuse, fraudulent activity, or security risk is detected
• If required by law

Upon termination, rights to use the Services immediately cease.

13. Changes to These Terms

ScenarioLab Ltd may update these Terms from time to time to reflect:

• Service changes
• Legal requirements
• Operational improvements

The latest version will always be available on our website.

14. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes shall be resolved exclusively in the courts of England and Wales.